tinyikovuzane918
About Candidate
- I am looking for a new position because I would like to grow professionally and take on new challenges. While I appreciate the experience and skills I have gained in my current role, I am eager to expand my knowledge, develop further, and contribute my abilities in an environment that offers more opportunities for growth and development
Location
Education
Work & Experience
As a Supervision Coordinator at Credico, I was responsible for overseeing daily field operations and supervising sales teams to ensure high performance, compliance, and quality standards. My role included monitoring agent activities, conducting performance reviews, providing coaching and feedback, resolving operational issues, and ensuring accurate reporting. I also supported training and onboarding, tracked KPIs, escalated risks or challenges, and acted as a link between management and the field teams to drive productivity and achieve campaign targets.
As an Inbound Customer Service Provider at Alteram, I was responsible for handling incoming customer calls and queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. My role included verifying customer details, updating customer records, following call scripts and compliance procedures, meeting service level targets, and escalating complex queries when required.
